At M&M Elite Auto Sales & Service, we understand that dealing with unexpected vehicle issues can be stressful. If you have an extended warranty or service contract, you might be wondering how to navigate the claims process. We are here to help make your repair experience as seamless and stress-free as possible.
We Don’t Just Repair Vehicles. We Know How to Navigate the Warranty Process
Navigating the complexities of aftermarket auto warranties requires experience and industry knowledge. Whether you purchased your vehicle and warranty directly from us or through another dealership, our expert service advisors understand the specific terminology, labor rates, and documentation that warranty administrators demand before they approve a repair.
You Don’t Have to Deal With the Warranty Company Alone
When your car breaks down, the last thing you want to do is sit on hold with a claims adjuster or argue over covered components. Let us do the heavy lifting. We act as the dedicated liaison between you and your warranty provider. We will handle the phone calls, submit the necessary digital inspections, and advocate on your behalf to get your covered repairs approved quickly and efficiently.
What Happens When You Bring Us a Warranty Repair?
- Comprehensive Diagnosis: Our certified technicians will perform a thorough inspection to accurately diagnose the root cause of the issue.
- Policy Review: We will review your specific warranty contract to determine if the failed component falls under your coverage.
- Claim Submission: We contact your warranty provider directly to file the claim, providing them with the required estimates, parts costs, and labor times.
- Approval & Repair: Once the warranty company authorizes the work, we complete the repairs using high-quality parts so you can get back on the road safely.
Your Extended Warranty Is a Contract
It is important to remember that your extended warranty is a legal agreement between you and the provider. While we will do everything in our power to get your repairs covered, all approvals, payouts, and denials are ultimately dictated by the terms, conditions, and exclusions written into your specific contract. We highly recommend bringing a copy of your contract with you when you drop off your vehicle so we can review your coverage tiers and deductibles together.
We Work With Many Types of Extended Warranty Repairs
Our state-of-the-art service center is fully equipped to handle a wide range of warranty claims. From basic powertrain warranties that cover your engine and transmission to comprehensive, bumper-to-bumper exclusionary policies, we routinely work with major national warranty administrators and third-party service contract providers.
Why Customers Choose M&M Elite Auto
- Total Transparency: We keep you in the loop during every single step of the diagnosis and claims process.
- Expert Technicians: Our highly trained mechanics have the advanced tools and knowledge required to fix most makes and models.
- Customer-First Advocacy: We work for you, ensuring you get the maximum value and benefit out of the service contract you paid for.
Extended Warranty FAQ
Do I have to pay a deductible?
This depends entirely on your specific policy. If your contract requires a deductible, you will simply pay that amount to us when you pick up your vehicle, and the warranty company covers the rest of the approved repair bill.
What if the warranty company doesn’t approve the repair?
We’ll explain the warranty company’s decision and review your options with you. You are never obligated to authorize repairs simply because a repair was diagnosed.
Can you contact my warranty company for me?
Yes. Once we diagnose the vehicle, our team can communicate with the warranty company regarding the repair and provide the information they require.
Can I bring my vehicle to you if I purchased an extended warranty somewhere else?
Generally, yes, although your specific contract may have requirements regarding where repairs can be performed. We’ll help you determine what is required by your warranty company
Ready to schedule your warranty service?
Call our service department today to get started!
